ITIL Foundations

Service Strategy gives guidance on how to define the perspective, positions, plans and patterns that a service provider needs to be able to enact in order to meet an organization’s desired outcomes:

• The development of market spaces
• Characteristics of internal and external provider types
• Service assets
• The service portfolio and implementation of strategy through the service lifecycle
• Business Relationship Management
• Demand Management
• Financial Management
• Organizational development
• Strategic risk