by Amber Cooper | Jul 14, 2020
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. The...
by AnnaMae Koon | Jul 14, 2020
This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. It empowers candidates and organizations to deliver exceptional value by focusing on the conversion of demand into tangible...
by AnnaMae Koon | Jul 14, 2020
This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and...
by AnnaMae Koon | Jul 14, 2020
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. The...
by Amber Cooper | Jul 14, 2020
Service Strategy gives guidance on how to define the perspective, positions, plans and patterns that a service provider needs to be able to enact in order to meet an organization’s desired outcomes: The development of market spaces Characteristics of internal and...
